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How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. This policy explains what we gather, how we use it, and who can see it.

Account dataPayment recordsDevice informationSupport chat logsLogin history
bd 2000 How We Handle Your Information
DATA SECURITY

How We Protect What You Share

We encrypt sensitive fields, limit internal access to account data, and monitor login patterns to catch unauthorised attempts. Payment information for bKash, Nagad and Rocket stays with the processor; we store only transaction references and status codes.

Encrypted storage

Passwords and payment credentials are hashed and stored in encrypted form. Our servers use SSL to protect data in transit, and access to the database requires multi-factor authentication for anyone on the operations team.

Payment isolation

When you send funds via bKash, Nagad or Rocket, the mobile wallet provider processes your PIN and account number directly. We receive a transaction reference and confirmation code but never see your wallet password or security questions.

Session monitoring

We track the device and IP address you use to log in. If a new device or location appears, we send a one-time code to your registered mobile number before allowing access, reducing the risk of account takeover.

Data retention

We keep account records and transaction logs for the period required by financial rules in the regions we serve. After that window closes, we archive or delete the data unless you've requested earlier removal through support.

PRIVACY CONTACT

Reach Us About Your Data

If you want to know what information we hold, request changes to your account details, or ask us to remove your data, our support team handles those requests directly. Use any of the channels below to start the conversation.

Live chat Open the chat bubble in your account dashboard and tell us what you need—data access, corrections or deletion requests. We respond in minutes during support hours and log every request for follow-up.
Email support Send your privacy question or data request to our support address. Include your registered mobile number or email so we can verify your account and process the request securely without exposing details to the wrong person.
Account settings Log in and head to the privacy section under account settings to review what data we store, update your contact details, or close your account. Deletion requests go to our team for manual review before we process them.

Privacy Questions We Hear Most

We collect your mobile number, email address, and the payment details you provide for bKash, Nagad or Rocket deposits. We also log your device type, browser and IP address to secure your login and detect unusual activity.

We share transaction details with payment processors that handle bKash, Nagad and Rocket transfers, but only the information required to complete each payment. We do not sell or rent your personal data to marketing firms or other third parties.

Yes. Contact our support team through live chat or email, and we will send you a report listing the account details, transaction history and support logs we have stored. Verification steps apply to protect your privacy.

We retain transaction records and account history for the period required by financial-reporting rules in the regions we operate. After that period ends, we archive or delete your data unless legal obligations require longer retention.

We use session cookies to keep you logged in, preference cookies to remember your language, and analytics cookies to understand how visitors navigate the site. You can block non-essential cookies through your browser settings without losing core account functions.

Log in to account settings and select the option to close your account, or contact support directly with your deletion request. We verify your identity, then process the request and confirm when your data has been removed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.